Sony is the #1 consumer electronics firm and maker of Sony VAIO® notebook and desktop PCs. Sony is very familiar with the challenges of international communications and they rely on strong systems to assist them in managing their global materials.
Sony VAIO® manuals require frequent updates. This presents the challenge of keeping all versions consistent. They need to maintain a detailed glossary and to utilize translation memory to ensure cross- product consistency. Sony VAIO® also requires the ability to conduct detailed reviews and for these changes to be tracked for future updates. Most importantly, they need a localization partner they can rely on to be flexible enough to meet their demanding deadlines and to manage their ongoing updates.
Scribe Consulting’s first task with Sony VAIO® materials involved creating client-specific style sheets, glossaries and translation memory. Scribe Consulting then established a dedicated project manager and linguistic team with experience in the specific terminology and software. The team established and utilized an efficient communication process between themselves and the client. This workflow system has made it easy for both the client and Scribe Consulting to manage ongoing projects while beginning new ones.
These solutions have resulted in lower translation costs, higher consistency in terminology and faster turnaround on projects. Most importantly, these solutions have developed a strong relationship built on trust between Scribe Consulting and the client. This trust has emerged as a result of these steady and dedicated teams working together over a long period of time. These team players go out of their way to ensure a project’s success and to deliver it within or before its given deadline.
“These team players go out of their way to ensure a project’s success and to deliver it within or before its given deadline.”